Quote Originally Posted by stecal View Post
The missing question or piece of information is: when were they lost?

http://asktom.oracle.com/pls/apex/f?...39200346240329

Recover until cancel is the step needed, followed by resetlogs - if your database was in a recoverable state to begin with.
Agreed, if they could just apply one redo log/archive log, they could do an open database resetlogs; Otherwise, they should take a good look at their backup and recovery procedures...