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Please check Oracle's Alert Log around your ORA-00472 looking for other errors, also check if Oracle generated a Trace file around the time the instance crashed.
If some additional information is available chances are t was reported in the form of a Trace file.
Pablo (Paul) Berzukov
Author of Understanding Database Administration available at amazon and other bookstores.
Disclaimer: Advice is provided to the best of my knowledge but no implicit or explicit warranties are provided. Since the advisor explicitly encourages testing any and all suggestions on a test non-production environment advisor should not held liable or responsible for any actions taken based on the given advice.
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