Hi,

You need to set something in Windows.

Go to Control Panel>Regional and Language Options.
Then choose Advance tab, there will be a drop down menu for language.
Choose your perferred Traditional Chinese from there, and click ok.

I think you may need the Windows Installation CD.

Basically, your English Windows do not have the Chinese language conversion.

That was how I solve this issue for my Taiwanese users.

Cheers
Oracbase