Are you saying you just don't have it?
Nope - we have it, but the IT Manager and the Net Admins say they are too busy to fully test the impact of the Agent (I think, in reality, they don't want to spend a week documenting it and writing up the validation docs and change controls). In the meantime the system crashes and has to be rebooted by support.

Its frustrating, but the balls firmly in their court. Management know whats happening as I've made it clear whats going on.