Originally posted by swiego

I'm planning to have everyone paged when something goes wrong; however only the person on duty/on call would be responsible for looking into the issue unless he/she is unable to do so for some reason. I will setup a talk group via the phones as well, for instant "conferencing" in of all DBAs the on-duty DBA requires it.

Personally, I don't want everybody to get up at 02:00 if the log_archive_dest for one of the databases fills up. Sure, the on-call guy is a little sleepy in the morning, but everybody else is bright-eyed and busy tailed. Let the on-call guy deal with it. If he needs help, let him co-ordinate.


What I'm trying to avoid is the "I thought you were looking into that!" effect that I've seen when multiple people are notified of an issue; sometimes everyone assumes that someone else is looking into it.
That "somebody else" never looks into it. That's why I like having one pager; if the pager goes off and you're on duty, you know you're responsible for it. If three pagers go off, the person on duty has to co-ordinate with the other three people (at 02:00) of who is going to fix it.