Originally posted by russ960
Stecal,

Thank you for your feedback. I would like to have some more feedback as it relates to Oracle and Enterprise level servers. What knowledge about Oracle would make your support calls more productive? Again thank you for your insight and have a great day!
IMHO you cannot train them to be good enough, if you could then they would not be working at a call center. And BTW when the Oracle iTAR people are there who would bother to go to you for problems.

Only a fool would take suggestions from a call center chaps for their production databases.

Tell me honestly Russ960, would you go to a call center for your production database related issues. No.

Then forget this idea. Just let them know the url for metalink or dbasupport so that in case an OCP (fool) calls up your call center then your chaps can show them the right direction. I think thats enough free advice for the day. Want more come back tomorrow.

Yaaawan