Hi.

I sent several mail to that address with no luck. The only way I could get a certificate sent to me was by phoning Prometric and waiting while they typed in a new certificate request.

Make sure you check your address details with them!

The certificate will take about 30 days to arrive after they re-request it.

Don't worry, you'll end up getting several. I waited 5 months then got 3 in a two week period

Cheers