Under general direction, has duties on instructing, directing, and checking the work of other production engineering personnel. Acts as lead in the design, benchmark testing, and documentation of program implementation. Responsible for applications installation and configuration dealing with the overall operating system, such as large telecommunications networks, data security, health, and stability of the application. May customize purchased applications and assist in maintaining and reviewing technical manuals. Requires full technical knowledge of all phases of software implementation and configuration. Responsible for quality assurance review and the evaluation of new and existing software products. Acts as project leader for projects with small budgets or limited duration.
Serves as the single point of contact having clear ownership of all facets of Siebel Enterprise Production Support.
Coordinates with development teams for current and future releases.
Managing Service Level Agreements (SLAs).
Manages expectations of the Project Stake holders.
Develops a business focused approach to delivery with an emphasis on reducing the TCO and increasing the ROI
Ability to Manage Resourcing and Timeline estimates, Project Plans, Proposal response themes, etc
Working with project management to develop a plan for their CRM implementation and providing estimates for the same.
Works closely with end-user groups to ensure operational stability and that new applications meet the practical needs of the company
Manages system support activities to meet user needs in a timely and cost effective manner while ensuring the right things get done as per the governance process.
Collaborate with CRM practice to leverage ideas, knowledge, resources, best practices and material
Ability to relate to both technical and business users at any level
Good understanding of Siebel architecture along with strong product knowledge
Previous managerial experience (2-4 years) of a Siebel development/support team, experience with Siebel EAI, security configuration, and Siebel application.
Experience in large scale system development projects.
Experience in production support of large scale application systems.
Understanding of Siebel Tools
Knowledge of Oracle, UNIX is a plus
Excellent working relationship with other team members, developers, project teams, and management.
Requires good organizational skills with the ability to prioritize and manage concurrent tasks/requests.
Must have excellent time management skills, meet deadlines and be results oriented.
Work well with customers and vendors, know when and how hard to push to maintain a stable and reliable environment.
Candidate should display a strong knowledge of business partner communication methods and cross team/user relationships with the ability to clearly articulate issues and requirements to all levels in the organization.
Experience / Qualifications
Certified Consultant in Siebel 7.x; Strong technical knowledge of Siebel required.
Five to seven years of Siebel implementation experience required
Experience in implementing Siebel eBusiness applications including: sales force automation and call center applications
Management and successful delivery of all phases of at least 2 Siebel implementations