Rep-3300 & UI-4409

[hany]

hi all,
Oracle Forms Runtime 6i Release 2, Oracle Reports Runtime 6i Release 2, on a windows 98 operating system.

when trying to print from a previewer, only one user is getting REP-3300 (Fatal Error in the tool kit), followed by UI-4099 (the windowing system failed), according to metalink the problem is in the printer name, i tried to change its name to a smaller one, but it's still not working, i even tried to set another default printer for that user but it's also giving the same error.
The user is able to print word documents successfully
I tried to uninstall and reinstall oracle runtime but it's also not working.

What could be the problem?

Regards.

[stecal]

What do you have for environmental variables, those related to the TK_ or TK60_ series?

[hany]

Hi,
the user doesn't have TK_ or TK60_ environment variables defined, but there's a TK60 key in the registery with the value of "[oracle_home]\Tools\Commmon60".

Regards.

[stecal]

If you can post the question on MetaLink, why not open a TAR?