Oracle Support Contract Question

[BJE_DBA]

Oracle wants a chunk of change for support and 'software upgrades'.
I just want the support but was told you cant buy just support even though we own the database license. I was told you have to buy software updates and then you can buy support.
software updates = 24,000
support = 10,000

We can sit on Oracle 9.2 for a long time - just need support.

Does this sound correct? We are running out of time. They also said if I dont buy either then want to upgrade to Oracle 10 someday we will have to pay a 're-instatement' fee.

[marist89]

Originally posted by BJE_DBA
Does this sound correct? We are running out of time. They also said if I dont buy either then want to upgrade to Oracle 10 someday we will have to pay a 're-instatement' fee.

That's the way it works. I was in dispute with Oracle about one of my support contracts (other than the outrageous cost). After about 3 months after the support contract lapsed we finally got everything straighted out and they hit me with the re-instatement fee.

If you ever want to upgrade or apply another patch, keep with the software updates.

[slimdave]

In my experience, support generally means "apply the following patches", so it's meaningless without the upgrades anyway

[BJE_DBA]

Good advice - Thank you.