Oracle Support Contract Question
DBAsupport.com Forums - Powered by vBulletin
Results 1 to 4 of 4

Thread: Oracle Support Contract Question

  1. #1
    Join Date
    Jan 2003
    Location
    Denver
    Posts
    152

    Oracle Support Contract Question

    Oracle wants a chunk of change for support and 'software upgrades'.
    I just want the support but was told you cant buy just support even though we own the database license. I was told you have to buy software updates and then you can buy support.
    software updates = 24,000
    support = 10,000

    We can sit on Oracle 9.2 for a long time - just need support.

    Does this sound correct? We are running out of time. They also said if I dont buy either then want to upgrade to Oracle 10 someday we will have to pay a 're-instatement' fee.

  2. #2
    Join Date
    Nov 2000
    Location
    greenwich.ct.us
    Posts
    9,092

    Re: Oracle Support Contract Question

    Originally posted by BJE_DBA
    Does this sound correct? We are running out of time. They also said if I dont buy either then want to upgrade to Oracle 10 someday we will have to pay a 're-instatement' fee.
    That's the way it works. I was in dispute with Oracle about one of my support contracts (other than the outrageous cost). After about 3 months after the support contract lapsed we finally got everything straighted out and they hit me with the re-instatement fee.

    If you ever want to upgrade or apply another patch, keep with the software updates.
    Jeff Hunter
    marist89@yahoo.com
    http://marist89.blogspot.com/
    Get Firefox!
    "I pledge to stop eating sharks fin soup and will not do so under any circumstances."

  3. #3
    Join Date
    Aug 2002
    Location
    Colorado Springs
    Posts
    5,253
    In my experience, support generally means "apply the following patches", so it's meaningless without the upgrades anyway
    David Aldridge,
    "The Oracle Sponge"

    Senior Manager, Business Intelligence Development
    XM Satellite Radio
    Washington, DC

    Oracle ACE

  4. #4
    Join Date
    Jan 2003
    Location
    Denver
    Posts
    152
    Good advice - Thank you.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  



Click Here to Expand Forum to Full Width