We are accessing values in the user_users table which is owned by sys, for our password management program. Can someone enlighten me as to how the status column gets updated -- part of code sends a message to the user if their password is expired -- users are insisting that they don't see this message sometimes. The message gets thrown based on a select from user_users table that checks if status != 'OPEN' - I'm guessing that the problem maybe that a user logins, beyond their expiry_date (we give a 10 day grace period) and has the status of OPEN, the OPEN status gets updated after they log off, thus, they don't see the message that first time and then they log in again after the grace period and their expired. Any insight would be appreciated.