I am trying to upload some closed service records into Oracle Applications (CRM) , CS schema. I am trying to use the CS_SERVICEREQUEST_PUB API for doing this. Actually the records are all closed cases and I want to enter them as closed request.
I am not sure about the Workflow, will it be launched for closed service request.
If anybody has worked prior on this please guide me, with documents, sample codes and let me know how to stop the workflow from getting launched.
It would be very helpful if you can provide e-mail id / yahoo chat id for some discussion.
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