What do you want from Technical Support?
I work for a large computer manufacturing company in phone technical support. I want to know what experienced Oracle DBAs would like the technical support representatives to understand about Oracle? What kind of training would you like for them to have so that you can make your calls run smoother? I would appreciate any feedback I can get. Currently I'm working on a training program to help us to better serve our Oracle customers and provide a positive support experience. Thank you for your time and have a great week!