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hany
07-26-2003, 03:59 AM
hi all,
Oracle Forms Runtime 6i Release 2, Oracle Reports Runtime 6i Release 2, on a windows 98 operating system.

when trying to print from a previewer, only one user is getting REP-3300 (Fatal Error in the tool kit), followed by UI-4099 (the windowing system failed), according to metalink the problem is in the printer name, i tried to change its name to a smaller one, but it's still not working, i even tried to set another default printer for that user but it's also giving the same error.
The user is able to print word documents successfully
I tried to uninstall and reinstall oracle runtime but it's also not working.

What could be the problem?

Regards.

stecal
07-26-2003, 01:11 PM
What do you have for environmental variables, those related to the TK_ or TK60_ series?

hany
07-27-2003, 06:59 AM
Hi,
the user doesn't have TK_ or TK60_ environment variables defined, but there's a TK60 key in the registery with the value of "[oracle_home]\Tools\Commmon60".

Regards.

stecal
07-27-2003, 05:17 PM
If you can post the question on MetaLink, why not open a TAR?